Meetings & Events Trainee at Hilton Brussels Grand Place

Scope of the Internship

Under the general guidance and supervision of the Commercial Manager and the M&E Sales Coordinator, the Meetings & Events Trainee helps and assists the team in selling groups and events by converting clients’ enquiries into confirmations and managing the delivery of conferences and meetings. This internship offers an exciting dive into the world of meetings and events within our hotel, providing an enriching and surprising experience in a friendly and stimulating atmosphere.

Key tasks

Client Interaction and Sales:

• Be the go-to person for clients, responding to their requests and offering great deals.
• Help the Group, Conference & Events Team with daily tasks to create custom sales offers and get clients' confirmations.
• Negotiate with clients and manage group requests from the first contact to the contract stage.
• Stay in touch with clients to ensure they're happy and meet deadlines before their events.
• Handle writing contracts and managing bills.

Event Coordination:

• Create detailed function sheets to share all group details with the operational departments, from arrival to invoicing.
• Coordinate with all operational departments to ensure everything runs smoothly for meetings, events, and group bookings.
• Assist with site inspections and handle mystery inquiries.
• Join in on weekly function meetings with operational teams.

Operational Support:

• Be there during large operations to help the M&E operations team and make sure everything meets client expectations.
• Handle daily tasks and reporting.
• Manage internal meetings and follow Hilton procedures.

Guest Service:

• Show top-notch service by being attentive, quickly fulfilling guest requests, and anticipating their needs.
• Stay updated on trends and market conditions affecting guest experience.
• Take action to prevent guest complaints.

Candidate Profile

• Language Skills: Fluent in English; knowledge of French or other languages is a plus.
• Education: Student in Hospitality, Public Relations, Commerce, or Event Management with an internship agreement starting December 2024/ January 2025 for 6 months.
• Personal Qualities: Smile, dynamism, eagerness to learn, administrative and/or commercial skills are a big plus.

What to expect during your internship at Hilton Brussels Grand Place?

• You'll have the opportunity to learn from an experienced team in a prestigious environment.

• You'll develop practical skills in hotel management, Meetings and Events.

• For students residing abroad, we offer compensation for housing.

• Complimentary lunch whenever you're on duty.

• Office hours with some flexibility to spice up your week.

• Well-being-focused Company Culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.

• Discounts on Products/Services: Did you know that Hilton Brussels Grand Place is part of the Pandox investment group? We own and operate six other hotels in Belgium:

DoubleTree by Hilton Brussels City

The Hotel. Brussels

Crowne Plaza Antwerpen

Holiday Inn Brussels Airport

Hotel Hubert Grand Place

Indigo Brussels City

Enjoy attractive discounts on rooms and restaurants at our various establishments.

You'll also benefit from discounts at Hilton properties worldwide!

• Responsible Initiatives: Contribute to projects or company initiatives focused on social and environmental responsibility.

What are the recruitment process steps?

If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to better understand your expectations and goals. Then, you'll be invited for an in-person or Teams interview!

We have a company culture that promotes diversity, inclusion, and equal opportunities. Do you need adjustments for your internship? Feel free to let us know.

We look forward to welcoming you to Hilton Brussels Grand Place!