Welcome to Hilton Brussels Grand Place, a place where elegance meets conviviality, and innovation blends with tradition. In the heart of Brussels, our iconic hotel embodies the spirit of the city: dynamic, cosmopolitan, and full of surprises. Our team is our greatest pride; a group of dedicated professionals driven by a passion for hospitality and the desire to create unforgettable experiences for our guests. Join us and discover a world where every day is a new adventure!

Are you a master of hospitality with a knack for creating lasting impressions? We are on the lookout for a vibrant and personable Receptionist to join our esteemed team. As the face of our hotel, you will be instrumental in weaving seamless experiences and delighting guests from around the globe.

Responsibilities

• Extend a warm and genuine welcome to all guests, setting the tone for their stay.
• Execute flawless check-ins and check-outs, orchestrating each guest's journey with precision.
• Anticipate and fulfil guest needs with finesse, providing personalized recommendations and insider tips.
• Serve as a fountain of knowledge about our hotel amenities, local attractions, and cultural hotspots.
• Navigate diverse guest inquiries and requests with grace and efficiency.
• Embrace collaboration with colleagues across departments to ensure a harmonious guest experience.

Profile

• Enthusiasm and passion for delivering exceptional service that goes above and beyond.
• Charismatic communication skills, capable of effortlessly connecting with people from all walks of life.
• A natural flair for problem-solving and thinking on your feet.
• Fluency in English and French is a must; proficiency in additional languages is a delightful bonus.

What to expect when working at Hilton Brussels Grand Place?

• Working Hours and Professional Environment: Shifts include working from 7 am to 3 pm as well as from 3 pm to 11 pm. You may be required to work weekends and occasionally at night.

• Collaborative Work Environment: Join a dynamic and collaborative team that encourages the exchange of ideas and creativity.

• Professional Development: Access opportunities for ongoing training, professional growth, and skill enhancement.

• Competitive Compensation: Enjoy a salary aligned with the market (around 37.5k annual gross salary), Sunday premiums, upselling premiums, as well as additional benefits such as CCT90 (collective bonus), group insurance, meal vouchers, and eco-vouchers.

• Well-being-Focused Company Culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.

• Advancement Opportunities: Progress within the company through advancement and career development opportunities.

• Discounts on Products/Services: Did you know that Hilton Brussels Grand Place is part of the Pandox investment group? We own and operate six other hotels in Belgium:

• The Hotel. Brussels
• DoubleTree by Hilton
• Crowne Plaza Antwerpen
• Holiday Inn Brussels Airport
• Hotel Hubert Grand Place
• Indigo Brussels City

Enjoy attractive discounts on rooms and restaurants across our various establishments as well as access to the gym!

As a Hilton team member, you also benefit from discounts at Hilton hotels worldwide!

• Responsible Initiatives: Contribute to company projects or initiatives focused on social and environmental responsibility.

• Recognition Programs: Be recognized and rewarded for your contributions through recognition and reward programs.

What are the recruitment process steps?

If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to assess your candidacy. Then, you'll be invited for an interview!

We have a company culture that advocates diversity, inclusion, and equal opportunities. Are you a person with a disability and need adjustments for hiring? Feel free to let us know.

We look forward to welcoming you to Hilton Brussels Grand Place!