Located in the vibrant city of Antwerp, Crowne Plaza Antwerp perfectly blends contemporary comfort with warm Belgian hospitality. Overlooking the city skyline, our hotel is a true landmark where business and leisure meet. With 262 stylish rooms, modern meeting spaces, and a lively restaurant and bar, we’re dedicated to creating memorable experiences for every guest — combining professionalism, authenticity, and a touch of local charm.

We are now looking for an inspiring Hotel / General Manager to lead our team and shape the next chapter of Crowne Plaza Antwerp’s success.

The Hotel/General Manager will lead the overall operations of Crowne Plaza Antwerp, ensuring the highest standards of guest satisfaction, financial performance, and team development. The ideal candidate will possess strong leadership skills, extensive experience in the hospitality industry, and a proven track record of driving operational excellence.

Key Responsibilities

• Leadership and Management:
• Provide strategic direction and leadership to all departments within the hotel.
• Foster a positive and inclusive work environment, promoting teamwork and collaboration.
• Develop and implement business strategies to achieve financial goals and enhance guest experiences.
• Operational Excellence:
• Oversee day-to-day operations, ensuring seamless and efficient functioning of all hotel departments.
• Ensure compliance with all IHG standards, policies, and procedures.
• Monitor and analyze guest feedback to continuously improve service quality.
• Financial Performance:
• Develop and manage the hotel’s budget, ensuring financial targets are met or exceeded.
• Implement effective cost-control measures without compromising service quality.
• Drive revenue growth through innovative marketing strategies and by maximizing room occupancy and rates.
• Guest Experience:
• Maintain high standards of guest service and hospitality, addressing and resolving any issues or complaints promptly.
• Enhance the guest experience through personalized services and attention to detail.
• Ensure all guest areas are well-maintained, clean, and welcoming.
• Team Development:
• Train and develop a high-performing team, fostering career growth and professional development.
• Conduct regular performance evaluations and provide constructive feedback.
• Promote a culture of continuous improvement and employee engagement.
• Community and Stakeholder Relations:
• Represent the hotel in the local community and build strong relationships with key stakeholders.
• Participate in local events and initiatives to enhance the hotel’s reputation and visibility.
• Collaborate with IHG corporate teams to align with brand standards and initiatives.

Profile

• Degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a senior leadership role.
• Track record of achieving financial and operational goals in a high-end hotel environment.
• Strong knowledge of Belgian social legislation and market
• Good leadership, interpersonal, and communication skills.
• Problem-solving abilities and attention to detail.
• Fluency in English and Dutch. Proficiency in French is a plus.
• Knowledge of IHG brand standards and systems is a plus.

What to expect when working at Crowne Plaza Antwerpen?

• Collaborative work environment: Join a dynamic, supportive and collaborative team.

• Competitive compensation – approx. 105k annual gross salary and benefits package including individual bonus, collective bonus, company car, meal vouchers, insurances.

• Well-being-Focused Company Culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.

• Advancement Opportunities: Progress within the company through advancement and career development opportunities.

• Discounts on Products/Services: Did you know that Crowne Plaza Antwerpen is part of the Pandox investment group? We own and operate five other hotels in Belgium:

• The Hotel. Brussels
• DoubleTree by Hilton
• Hilton Brussels Grand Place
• Holiday Inn Brussels Airport
• Indigo Brussels City

Enjoy attractive discounts on rooms and restaurants across our various establishments as well as a free access to the gym.

You'll also benefit from discounts at IHG properties worldwide!

• Responsible Initiatives: Contribute to company projects or initiatives focused on social and environmental responsibility.

What are the recruitment process steps?

If you're motivated to take on this exciting challenge and lead our exceptional team, send us your CV. We'll start with an initial phone interview to assess your candidacy. Then, you'll be invited for an interview!

We have a company culture that advocates diversity, inclusion, and equal opportunities. Do you need adjustments for hiring? Feel free to let us know. We look forward to welcoming you to the Crowne Plaza Antwerpen!