Our News
Welcome to our News & Updates page! Here, you’ll find the latest insights on Pandox’s initiatives, achievements, and ongoing projects. We regularly share updates about our commitment to inclusion, diversity, and sustainability, as well as exciting developments across our hotels. From new partnerships and environmental initiatives to employee highlights and guest experiences, this is your go-to source for everything happening at Pandox.

Appreciation Day at Hilton Brussels Grand Place 💙
Gratitude, laughter, and team spirit were on the agenda last week at Hilton Brussels Grand Place, as the entire hotel team came together for a special Appreciation Day.
From interactive activities and thoughtful surprises to a shared feast, the day was dedicated to celebrating the people who bring the hotel to life every single day.
The highlight? Genuine smiles all around, a heartwarming reminder that behind every great guest experience, there’s passion, collaboration, and a strong sense of community.
A big thank you to the entire team at Hilton Brussels Grand Place for all that they do, day in and day out. ✨

A Sunny Day of Discovery for Hilton Brussels Grand Place ☀️
It was a bright and engaging day in Brussels for Hilton Brussels Grand Place, as Séverine L., Sales & Marketing Director, and Tina Troch, Sales Office Manager, were invited by Tootbus for a scenic city tour alongside other key players in the tourism sector.
The journey continued with a visit to Mini-Europe, offering new perspectives and great networking moments. And to wrap it all up—a cheerful tombola where the team was lucky enough to win tickets to Choco-Story Brussels and the Frietmuseum! 🍫🍟
A heartfelt thank you to Tootbus, Mini-Europe, and all participating partners for making this sunny day both memorable and meaningful.

From Concept to Curtain Call at Hilton Brussels Grand Place 🎭
Last week, the interns at Hilton Brussels Grand Place had the opportunity to take full ownership of an event—from initial concept to final curtain call.
The challenge? Organize every detail from A to Z, with complete creative freedom and no predefined roadmap.
The result: “Golden Hour”, an elegant evening featuring live music by a pianist and singer—a moment to relax and connect, entirely imagined and executed by the interns themselves.
They stepped into the spotlight with a mix of pride and nerves, and came out even prouder of what they achieved as a team.
Special thanks to Ellen Deboeck, Charline Bernard, and Michele Costa for entrusting them with this valuable hands-on learning experience.
Sometimes, the best way to learn... is to lead.

Exploring the Future of Events at The Hotel 🧠
📅 On June 19th, The Hotel hosted an inspiring workshop on AI and the future of event planning.
🎤 The session was led by Claudio Truzzi, whose expertise and in-depth knowledge guided attendees through how artificial intelligence can streamline, enhance, and personalize the entire event experience—from initial planning to flawless execution.
🤝 This event was made possible thanks to the outstanding organization by Julien Vanlaeys and the valuable support of trusted partners: OnScreen (audiovisual), Moët & Chandon, Opius Distillery, and NOIR JAUNE ROUGE EVENTS.
A warm thank you to everyone who participated, and to those attending the evening session, for making this a moment of innovation, collaboration, and meaningful exchange.
The Hotel is proud to offer a space where the future of events takes shape.

Recognizing Excellence at Crowne Plaza Antwerp 🌟
As Q2 comes to a close, it’s time to shine a spotlight on someone at Crowne Plaza Antwerp who consistently goes above and beyond.
This quarter, Roberto Ortiz has been recognized as Employee of the Quarter! 👏
Roberto works in the kitchen and brings 101% every single day—with dedication, passion, and an unwavering commitment to excellence. His hard work ensures everything runs smoothly, and his positive energy resonates across the entire team.
And there’s even more exciting news from Crowne Plaza Antwerp:
Starting July 4th, they’ll be launching their very own food truck: Taco Loco! While more details will be shared soon, one thing is certain—the first tacos have been tasted, and they are absolutely delicious.
A big thank you to Roberto for his incredible efforts and for being such an essential part of their continued success. 🙌

A cookie for everyone 🍪
Allergen-friendly cookies are now available at the DoubleTree by Hilton Brussels reception!
Carefully crafted to be free from the top 14 allergens, these cookies are a small but a mindful action to help every guest enjoy our warm welcome.
We believe that hospitality is found in the little details, and making sure all guests feel included is at the heart of what we do.

🌟 IHG Service Week at Hotel Indigo Brussels City 🌟
Last week, we celebrated IHG Hotels & Resorts' Service Week — a special moment to say thank you to our incredible team for their dedication, energy, and daily commitment to creating memorable guest experiences. It’s also about strengthening the bonds between colleagues and creating lasting memories together.
Here’s a look at our week of appreciation:
🍦 Monday – Ice cream time at SERRA Garden Kitche, to kick off the week on a sweet note!
📸 Tuesday – Workplace & professional photoshoot to capture the best of our team in action.
🥤 Wednesday – Smoothie distribution to fuel up and share a chat together.
🌿 Thursday – A refreshing walk in the Botanical Garden followed by a casual drink at SERRA Urban Picnic.
🌱 Friday – Raffle day! Everyone left with a little plant — because with us, everyone’s a winner!
A huge thank you to our HR team for this great

A Refreshing Team Moment 🍦
Earlier this month, the DoubleTree by Hilton BRussels, enjoyed another great event organized by their Care Committee.
With the summer heat setting in, they welcomed a local artisan ice cream maker to the hotel for a refreshing treat. Homemade ice cream, warm weather, and positive energy ! The perfect recipe for a well-deserved break together.
It was a delightful moment that brought everyone together and added a special touch to our day.
Many thanks to the Care Committee for making this possible!

Appreciation Week at DoubleTree
This week at DoubleTree, we’re putting the spotlight on what truly makes our hotel shine — our incredible team members! We kicked off Team Member Appreciation Week with great energy, positive vibes, and daily surprises to celebrate the dedication and passion of our colleagues.
Here’s a look at the activities we’ve enjoyed so far:
🧘♀️ Monday: A relaxing yoga session to bring balance and calm to the start of the week
📸 Tuesday: A professional photo shoot capturing both team spirit and individual portraits
🥤 Wednesday: Fresh smoothies for a healthy and energizing midweek treats
💃 Thursday: One of our incredible housekeeping supervisors became our dance instructor for the afternoon, leading a lively salsa and bachata session — a fun, energizing break full of laughter and connection
🍽️ Friday: We wrapped up the week with a special lunch at our brand-new Grand Café 1909, served by our management team — with a surprise plant gift for each team member to take home 🌿
This initiative is all about recognizing the people who make a difference every single day — the heart of our hotel.
A huge thank you to our management team for organizing such a thoughtful program — and most importantly, to each and every one of our team members for your outstanding work and dedication. 💛

Opening : Grand Café 1909
More than just a restaurant, Grand Café 1909 is your new go-to destination in the heart of the city — a vibrant space where authentic Belgian flavors, great coffee, and lively evenings come together.
At Grand Café 1909, we honor Belgium’s rich culinary tradition with a fresh, modern twist. Whether you're grabbing a perfectly brewed espresso from our dedicated barista corner, enjoying a weekday business lunch, or unwinding in the evening with refined à la carte dishes or Belgian-style tapas at the bar — every moment finds its place here.
Nestled next to the lush botanical garden and inspired by the building’s Art Nouveau and Art Deco heritage, Grand Café 1909 blends timeless elegance with contemporary comfort, creating a space that's as inviting as it is iconic.

Cutest guest award goes to this pup! 🐶🐾
At Hilton Brussels Grand Place, your four-legged friend is more than welcome.
Whether you're planning a weekend getaway or a longer stay, we make sure every guest — on two legs or four — feels right at home.
Because every trip is better when shared with your best friend. 💛

The Hotel renew his partnership with La Terrasse O2 — one year later! ☀️
Perched high above the city on the 23rd floor, this unique venue perfectly captures the spirit of a pop-up: vacation vibes, panoramic views, and a truly unforgettable atmosphere.
This exclusive experience is back for a limited time and available upon request, so don’t miss your chance to soak it all in.
Take a moment. Take it in. ✨

Family Moments That Matter 👶🧳
Everything you need for a carefree, family-friendly stay at DoubleTree by Hilton Brussels.
We’ve taken care of the little things that make a big difference — from bottle warmers and bath toys to baby potties and child-sized bathtubs, all available on request to make your visit as smooth and comfortable as possible.
To help our youngest guests feel truly welcome, we offer a small gift at check-in, and our restaurant features a dedicated children’s menu the whole family can enjoy.
A stay where every generation feels at home — because great memories start with thoughtful touches.

🌿 From our garden to your table
At Holiday Inn Brussels Airport, we’re committed to authenticity and freshness. That’s why Les Potagers de Thomas are at the heart of our culinary approach.
🌱 Every day, our chefs harvest aromatic herbs grown right here on-site to bring out the best in every dish.
🍽️ Discover the difference at Marhaba Garden, where traditional Mediterranean recipes are elevated with homegrown flavors and a passion for sustainability.
Local. Seasonal. Delicious.

Soaking up the incredible atmosphere at the Soudal Open 2025! ⛳
Crowne Plaza Antwerp team is thrilled to be attending the Soudal Open, taking place from May 22 to 25 at the beautiful Rinkven Golf Club in Schilde. It's a real pleasure to share this experience with some of our valued clients and enjoy the vibrant energy of the event.
As proud partners of the Soudal Open, we're honored to be part of this prestigious stop on the DP World Tour. Now in its fourth edition, the tournament promises four unforgettable days of world-class golf, exciting moments, and top-tier entertainment for fans and players alike.
We're especially inspired by the impressive lineup of international and Belgian talent. Past editions have welcomed stars like Luke Donald, Alex Fitzpatrick, Thomas Pieters, Thomas Detry, and Nicolas Colsaerts—and this year continues the tradition of showcasing both elite players and emerging local talent.

☕ Afternoon Tea Moments at Hilton Brussels Grand Place 💐
Last weekend, we had the absolute joy of hosting a Mother’s Day Afternoon Tea and what a beautiful celebration it was! 💖
Thank you to everyone who joined us to mark this special occasion in the refined elegance of our hotel. From delicate pastries and savoury delights to fragrant teas, the atmosphere was filled with warmth, laughter, and unforgettable moments shared with beloved mums. 💝
Seeing your smiles and sweet memories made it truly magical for us too.
✨ P.S. We may or may not be planning something just as lovely very soon… but let’s keep that between us for now 🤫

That’s a wrap on Global Loyalty Week 2025 at Hotel Indigo Brussels City!
What an incredible week it's been, filled with heartwarming Member Moments and meaningful connections that truly capture the vibrant spirit of our neighbourhood.
One unforgettable highlight? From a personalized room key to a heartfelt welcome by our team, we were proud to make his very first IHG stay one to remember.
💫 From tailored touches to memorable keepsakes, this week was all about you — our loyal guests and community of travellers.
A huge thank you to everyone who made this week so special — and to all our guests who continue to make IHG Hotels & Resorts their home around the world. 💙

Voice Check of Hospitality the new Podcas
🎙️ At Hilton Brussels Grand Place, we’re proud to unveil the teaser for Voice Check of Hospitality – our brand-new podcast celebrating the passionate people who bring hospitality to life every single day.
From leadership journeys to operational insights, from team spirit to real-life challenges, Voice Check of Hospitality takes you behind the scenes of hotel life.
A heartfelt thank you to everyone who contributed to this project and shared their voice.

The Grand Opening of Marhaba Garden
Yesterday was the Grand Opening of Marhaba Garden at Holiday Inn Brussels Airport, and what's an opening !
Your smiles lit up the whole event, you brought the sunshine with you! 😄☀️
We’re beyond grateful for your energy, your support, and simply for showing up.
Huge shoutout to our incredible teams. Your hard work and heart are the soul of this place. 💚✨
This is just the beginning… and we can’t wait to welcome you back soon! 🌺

Culinary Sharing Day at the Office
Colleagues brought their favorite dishes or specialties from their home countries, turning lunch into a flavorful journey around the world. It was a wonderful opportunity to connect, share, and celebrate our diverse cultures.
To finish on a fun note, we wrapped up the break with a quick round of darts — the perfect way to end a tasty team moment.
Big thanks to everyone who participated and made it special!

Stronger Together, Stronger Future 💼✨
Today, the teams from Crowne Plaza Antwerpen, Brussels Airport, and Brugge came together at Crowne Plaza Antwerp for an inspiring strategy session 🤝💡
Why this gathering? Because we believe in the power of collaboration 🌍 By sharing our insights and aligning our goals, we aim to strengthen our position as the go-to destination for both business and leisure travelers 🧳🏙️
Together, we explored fresh, innovative ways to elevate the guest experience 🌟 and reinforce our brand presence across the region 🚀
Exciting things are on the horizon — stay tuned! 🔜👀

Last Wednesday was all about the Night of the Giants!
Together with clients, event partners, and colleagues, we enjoyed an unforgettable edition of this spectacular evening celebrating Belgian basketball at the iconic Sportpaleis.
We started the night at the hotel with our signature power bowls before heading to the arena to take in the energy of the game. As proud partners of the Windrose Giants Antwerp, we were thrilled to support the team — and even more thrilled to see them win against Heroes Den Bosch!

SERRA Brussels x Brussels Beer Project – Summer Collab Incoming!
This summer, SERRA teams up with Brussels Beer Project to bring you the ultimate chill spot in the heart of Brussels 🌿
Expect deckchairs, a laid-back vibe, BBP beers on tap – from Tripel Bertha to Delta Zéro – and a special menu crafted by our Chef Étienne Mahieu just for the occasion.
📅 Launching Thursday, May 15, with a festive afterwork: DJ set, fresh beers, tasty bites, and a tombola featuring prizes from Hotel Indigo, SERRA, and BBP! 🍻
📍 SERRA Brussels – Place Charles Rogier 20

Marhaba Garden hits the road!
These past days, team Marhaba Garden from Holiday Inn Brussels Airport has been personally visiting clients to introduce their new pop-up event concept – brought straight to their doorstep!
🌿 Inspired by Mediterranean vibes and Middle Eastern flavors, Marhaba Garden is a private, plug & play venue available from May 1 to Sept 30, 2025. Perfect for corporate or private events – no passport needed!
🎉 Expect a lush 150 sqm tent, 40+ trees, lounge areas, a full bar, OFYR BBQ, and... 310 hotel rooms for a comfy overnight stay.
🌟 Curious? Let’s bring some Marhaba magic to your next event!

Champions on the Run!
Talk about heroes! 🏆 On April 27, Phil, Yilvia, Mathieu, and Zeno of the Crowne Plaza Antwerp shone at the Baloise Antwerp 10 Miles! 🏃♂️🏃♀️
On a warm Sunday of April, they conquered 16 tough kilometers, stuck together, and crossed the finish line as a team. 💪👏
A huge bravo to them for their amazing spirit!

Top Secret Communication Press Day 2025
Last week, Chef Étienne Mahieu and Food & Beverage Manager Aurélien Vangerven of the Indigo Brussels, participated in the Top Secret Communication Press Day. An exclusive event where the agency’s clients revealed their latest news to the press and influencers 📸📰.
As the official catering partner of the event, we proudly showcased the cuisine of our restaurant SERRA, highlighting its philosophy based on local, seasonal, and mostly plant-based ingredients 🥗.
It was a fantastic opportunity to connect and exchange with passionate journalists and influencers, and to share more about the spirit of our hotel and restaurant! 🍽️

World day for safety and health at work
The DoubleTree by Hilton Brussels is pleased to introduce Camille Grisay, their dedicated in-house Prevention Advisor.
Camille plays a key role in supporting both employees and management on all matters related to workplace well-being. She also oversees the coordination of practical safety initiatives, such as fire drill training, ensuring that everyone is well-informed and prepared.
Discover more about Camille and her work by watching the video on the Linkedin of the DoubleTree by Hilton Brussels

Earth Day at Holiday Inn Brussels Airport
This Earth Day, our incredible team rolled up their sleeves and cleaned up our hotel’s parking area — proving that every small effort makes a big difference! ♻️
Inside the hotel, we’re stepping up our sustainability game with new green initiatives:
🌱 Skip daily room cleaning and get a restaurant voucher on us
🌱 Choose a Klimato-A labeled dish and enjoy a complimentary coffee ☕️
Sustainability is a journey, and we’re proud to be on it together. One mindful step at a time. 💚

Earth Day at DoubleTree by Hilton
Today, we’re inviting guests to join our sustainability journey, thanks to an initiative by our Sustainability Coordinator, Ophelie Mathieu.
📲 Scan the QR code at reception or in the lobby to:
✅ Share what you know about our green efforts
💡 Suggest new ideas to help protect the planet
Sustainability is a team effort — your input matters!

Earth Day at Indigo
The 22 of April is the perfect moment to celebrate our partnership with Klimato, whose food rating system (A to E) helps customers choose meals with the lowest climate impact.
At Serra, we’re proud to serve a mostly plant-based, seasonal menu—aligned with Klimato’s values all year round.
Here’s a sneak peek at our top-rated Spring dishes:
🌱 Veggie gyozas, tomato chutney – A
🌱 Asparagus soup, cheese bruschetta – B
🌱 Mini veggie burger, carrot pickles – B
💚 Tasty, sustainable, and planet-friendly!
We believe every bite counts. Let’s raise awareness and take action together.

National Pet Day
On April 11, the DoubleTree by Hilton Brussel had a very special visitor at the hotel: Ties, the adorable dog of the General Manager, Tineke de Wit!
As a proud pet-friendly hotel, the hotel always love when furry friends come to visit. Ties brought so much joy, tail wags, and laughter to the team and guests alike, reminding them just how much happiness pets bring into our lives.
A heartfelt thank you to Tineke for sharing this beautiful moment with them. It’s these little things that make them workplace feel truly warm and welcoming. 💛

Lunch & Learn in Brussels!
The team of the Hilton Brussels Grand Place and the DoubleTree by Hilton Brussels had the pleasure of spending a lovely moment with AIM Group International Brussels on April 10th. A perfect mix of laughter, delicious food, and fun games with prizes!
It was also a wonderful opportunity to present the DoubleTree by Hilton Brussels City and Hilton Antwerp Old Town hotels, and to share what makes them truly special. 🏩👫
A big thank you to Grace Mutyebele for organizing such a fantastic event during the lunch break, it was a real success!

Marhaba Garden
Holiday Inn Brussels Airport is excited to reveal a first look at “Marhaba Garden”. A vibrant new event concept and oasis in the heart of Europe, available for private rental from May 1st until the end of September 2025.
✨ Inspired by Mediterranean and Middle Eastern vibes
🏕️ 150 sqm tent with flexible, open/close side panels
🏢 Directly connected to the hotel’s largest event space (480 sqm, 5-meter-high ceilings)
🛏️ Ideal for combining meetings, events, and stays across 310 guest rooms
Holiday Inn Brussels Airport continues to innovate, bringing unique and memorable experiences to life, right where business meets relaxation.

More Than a Meal
🍽️ On April 8th, five team members from DoubleTree by Hilton Brussels came together at Kom à la Maison for a participatory cooking workshop.
This gathering turned out to be so much more than just a cooking session, it was a deeply enriching and moving experience, full of beautiful human connections and meaningful exchanges. 💬
Through shared recipes, stories, and simple gestures, a warm and genuine atmosphere took hold. Barriers faded, smiles took over, and everyone left with something more.
A heartfelt thank you to the DoubleTree Brussels team for their involvement, kindness, and openness.
Initiatives like this give real meaning to what we do at Kom à la Maison: creating connection, differently. ❤️

Radiant Reflexion Exhibition
On April 3rd, Hilton Brussels Grand Place had the pleasure of celebrating the opening of the “Radiant Reflexion” exhibition.
It was a special occasion marking the unveiling of Luca Pertoldi’s stunning new artworks, following in the footsteps of François Coorens.
A heartfelt thank you goes out to François for sharing his experience and creative journey with Luca, as well as to all those who attended this wonderful event. From inspiring conversations to artistic discoveries and interactive activities, this vernissage was truly memorable.
🎨 A big thank you to everyone who contributed their positive energy and made the evening so special!

Q1 Team Meeting & Employees of the Quarter
On April 3rd, the Crowne Plaza Antwerp held their first quarterly team meeting. A great opportunity to reflect on their achievements, address challenges, and look ahead together.
A big shoutout to Phil Hertsens (Groups & Events) and Sebastian Dragos (Maintenance), their Employees of the Quarter! 👏🎖️ Two dedicated colleagues who always go the extra mile.
Congrats as well to Nico and Michiel Thimpont on their work anniversaries!
They ended the day with great energy, meaningful connection, and lots of good vibes. 💬✨

Reducing Plastic, Promoting Bulk
At Hotel Indigo, we’re committed to a more sustainable future by cutting down on plastic packaging and choosing eco-friendly solutions.
✅ Bulk purchasing from responsible suppliers
✅ Reusable containers for zero-waste storage
✅ Glass and durable materials instead of single-use plastic
Simple actions, real impact.
A more authentic, eco-conscious experience.

Opening of a new Spa in Brussels
About a month ago, a new chapter of relaxation opened its doors at The Hotel.
Our brand-new Urban Spa by CODAGE is now welcoming guests, a serene 400m² oasis nestled on the 25th floor, offering stunning panoramic views over Brussels. 🌇💆♂️
Discover tailor-made treatments by CODAGE Paris, modern wellness facilities, and a peaceful atmosphere designed to help you disconnect from the everyday. Whether you're here to unwind, recharge, or simply take a moment for yourself. This is your escape, right in the heart of the city.

Climate Fresk
On March 31, several Pandox employees came together at Hilton Brussels Grand Place to participate in the Climate Fresk workshop.
This initiative allowed them to gain a deeper understanding of their environmental impact and reflect on concrete actions they can implement in their personal and professional lives. By working collaboratively, they explored solutions to contribute to a more sustainable future, aligning with Pandox’s commitment to responsible hospitality.
A great step towards raising awareness and driving positive change! 🌍♻️